We always hope that you're 100% satisfied with your order, but in the unlikely event in which you may not be, you may return unused, unworn goods in their original packaging and labels attached, within 30 days of receipt for a full refund.
The buyer is responsible to cover postage costs, unless, an error has been made on our behalf. We recommend that you use a reputable courier (ie. Royal Mail, Parcel Force etc) and that you retain proof of postage as we do not accept responsibility for goods lost in transit back to us.
Once we have received your item(s), please allow up to 10 workings days for us to process your return.
Refunds will be made back to the original payment method used at the time of purchase. Please allow up to 3-5 working days for this to appear in your bank account.
The buyer is responsible for the return of the goods, please contact us at firstname.lastname@example.org so that we may direct your return to the correct international return hub.
The following goods may not be returned for a refund unless faulty:
- Any worn items
- Any other items of clothing that are not in their original packaging with labels attached.
For purchases under 30 days from the date of receipt We will exchange the faulty item at our expense. On returning the item please include proof of return cost so that we can reimburse this charge.
For purchases over 30 days from the date of receipt but less than 12 months old, please send back the faulty item to the address below, along with a covering letter stating the fault, your order number or actual date of purchase and your daytime contact telephone number. Once received we will inspect the item and repair, replace, offer a like for like replacement or return the item if we feel there has been no manufacturing fault. Any items over that period have been purchased outside of our 12 month policy cannot be accepted.
On returning the item please include proof of return cost so that if the item is found to be faulty, we can reimburse this charge.
Our UK Return address is:
Island Green Golf Returns
319 Ordsall Lane
Please include your order details in the return package.
If you need a copy of the return form, please download here: Returns Form